Contact Us
Get in Touch
Need help with ClipForge? Whether you have questions about AI video generation, credits and billing, technical issues, or business cooperation, we're ready to help.
Contact Information
Email Support
For general inquiries, product support, billing questions, or feedback:
Email: [email protected]
We typically respond within 24-48 hours during business days.
What We Can Help With
Account and Billing
- Credit usage and recharge questions
- Subscription, renewal, and invoice requests
- Payment failures or duplicate charges
- Refund-related inquiries
Product and Technical Support
- Text-to-video and image-to-video generation issues
- Failed tasks, slow processing, or missing outputs
- Login, account access, or browser compatibility problems
- Workflow questions, feature requests, and bug reports
Business Inquiries
- Partnership opportunities
- Affiliate and promotional collaborations
- Enterprise or high-volume usage
- Custom workflow or integration discussions
Feedback & Suggestions
- Product improvement suggestions
- Model and workflow requests
- User experience feedback
- Bug reports
Before You Contact Us
To help us resolve your issue faster, please include:
- The email address linked to your account
- The page URL or feature name where the issue happened
- Your task ID, order ID, or payment reference if available
- A short description of what you expected and what actually happened
- Screenshots or error messages when possible
Helpful Links
Business Hours
Our support team is available:
- Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)
- Saturday - Sunday: Limited support
Note: We strive to respond to all inquiries as quickly as possible. During peak times, response may take slightly longer.
Stay Connected
Keep an eye on ClipForge for:
- Product updates and newly released workflows
- Tips for improving AI video results
- New tools for creators, marketers, and teams
We appreciate your interest in ClipForge and look forward to helping you create better AI video content.